Terms

Last updated: 26 May 2026

Part A. Use of Our Website

1. What this part covers

Part A governs your access to and use of the Law Lenz website at www.lawlenz.co.nz (the Website), including the Employment Law Done Right podcast pages, blog content, free resources, and any other content we make publicly available.

By using this Website you agree to Part A. If you do not agree, please do not use the Website.

2. Who we are

Law Lenz Limited operates the Website (NZBN: 9429051838539). Sanam Permal is the director, a qualified lawyer admitted in New Zealand and Australia. Contact: ask@lawlenz.co.nz.

3. Training and education, not legal advice

Everything on this Website, including blog posts, podcast episodes, downloadable guides, social media content linked from this site, and free resources, is general employment law training and education. It is not:

• Legal advice given to you on your specific situation.
• A solicitor-client retainer.
• A substitute for engaging a lawyer when you need one.

Sanam Permal is a qualified lawyer, but reading this Website does not make her your lawyer. If your situation needs advice you can rely on, instruct an employment lawyer for representation.

See also our Disclaimer & Important Notices.

4. Intellectual property: website content

Law Lenz Limited owns, or uses under licence, all content on the Website. That includes text, branding, logos, graphics, podcast audio, video, downloadable resources, and the structure and look of the site. It is protected by the Copyright Act 1994 (NZ) and other intellectual property laws.

You may:

• View and read content on the Website for your personal or internal business use.
• Download free resources where we have made them downloadable.
• Share links to our pages and podcast episodes.
• Quote short extracts, up to about 100 words, for legitimate purposes such as commentary or review, with attribution to Law Lenz.

You may not:

• Copy, republish or reproduce substantial parts of the Website on another website, in a publication, or in your own training materials, without our written permission.
• Use Law Lenz content to train AI or machine learning models.
• Use Law Lenz content to deliver paid training to others.
• Remove, obscure or alter any branding, copyright notices or attributions.

To use our content beyond what we permit above, email ask@lawlenz.co.nz.

5. Podcast use

The Employment Law Done Right podcast is free to listen to via Spotify, Apple Podcasts and other podcast platforms. You may share links and embed our podcast player on your own site or LinkedIn. You may not:

• Re-upload, mirror or redistribute the podcast on another platform.
• Edit, remix or repurpose episode audio.
• Use podcast clips in commercial training material.

For interview, syndication or licensing requests, email ask@lawlenz.co.nz.

6. Acceptable use

When you use the Website, you agree not to:

• Interfere with the operation of the Website, including by uploading viruses, malware or excessive automated requests.
• Attempt to access areas of the Website that are not publicly available.
• Use the Website for any unlawful purpose.
• Misrepresent your identity or affiliation when you contact us.
• Use any automated tool to scrape or harvest content from the Website.

We may block or restrict access where you breach these rules.

7. Third-party links

The Website may include links to third-party sites, for example Spotify, Apple Podcasts, LinkedIn, and ERA case databases. We are not responsible for the content, availability or privacy practices of those sites. You follow a link at your own discretion.

8. Availability and accuracy

We aim to keep the Website available and up to date, but we do not guarantee uninterrupted access. We may modify, suspend or discontinue any part of the Website at any time without notice.

New Zealand employment law changes regularly. Anything you read here may be out of date by the time you read it. Always check the date on a piece of content. For decisions you are about to act on, get current advice on your specific situation.

Part B. Service Terms

9. When this part applies

Part B applies when you book or buy a Law Lenz service:

• Workshops, in-house or open-enrolment.
• Courses, with live review sessions.
• ER Coaching sessions or bundles.
• Clarity Calls, free 20-minute introductory calls.

Workshops and ER Coaching are also governed by a separate engagement agreement we issue at the start of each engagement. That agreement sets out the specific commercial terms for that engagement, including fees, deposit, payment schedule, cancellation and rescheduling. Where the engagement agreement and Part B conflict, the engagement agreement applies.

By booking or paying, you confirm you have read these terms and agree to them on behalf of yourself and the organisation that has engaged us. Where you book on behalf of a business, you confirm you have authority to do so, and that the business will be jointly liable for any fees.

Where we deliver a service to you outside New Zealand, we may issue separate terms for that engagement, and the consumer and contract laws of that country may also apply.

10. What we provide

Law Lenz provides employment law training, education and coaching for New Zealand employers, HR professionals and managers.

Law Lenz does not provide:

• Legal representation in employment disputes, mediations, the Employment Relations Authority or the Courts.
• Formal legal opinions or signed advice memoranda intended to be relied on.
• Drafted legal documents intended for use in legal proceedings.
• Advice in any practice area other than New Zealand employment law.

If your situation needs representation or formal legal advice, Sanam will tell you and refer you to an appropriate practitioner.

11. No solicitor-client relationship

Sanam Permal is admitted as a barrister and solicitor of the High Court of New Zealand, and is also admitted in Australia. Engaging Law Lenz for training, education or coaching does not create a solicitor-client relationship under the Lawyers and Conveyancers Act 2006.

This means:

• You are not Sanam’s client in the regulated legal sense.
• Information shared in workshops, courses or coaching is general training and education, not legal advice given to you in a regulated solicitor-client relationship.
• Legal professional privilege does not automatically attach to coaching content. Do not assume coaching conversations are privileged.
• The protections of the Lawyers and Conveyancers Act 2006 client funds, client conflict and complaints regime do not apply to Law Lenz training and coaching.

If you want legal advice in a regulated capacity, you must engage a lawyer under a separate written letter of engagement.

12. Sanam’s other professional engagements

You engage Law Lenz in Sanam’s personal capacity through Law Lenz Limited only. Your engagement has no connection to, and does not represent, any other employer or professional engagement Sanam holds. Sanam strictly maintains the confidentiality of any other employer’s client information at all times.

Law Lenz may decline an engagement where it conflicts with another professional engagement of Sanam Permal.

13. Bookings and confirmation

A booking is confirmed when:

• We have issued you a confirmation email or invoice; and
• Where applicable, we have received your deposit or full payment.

Until both have happened, the booking is provisional and we may withdraw it.

14. Fees and payment

All prices are in New Zealand Dollars. Law Lenz Limited is not currently GST-registered. We will add GST once we cross the registration threshold, and we will give clients reasonable notice when that happens.

For workshops and ER coaching, the engagement agreement we issue sets out specific fees, deposits and payment timing.

For courses, payment in full is due at enrolment, unless we have separately agreed a payment plan.

If you do not pay an invoice by its due date, we may charge interest at 1.5% per month on the unpaid amount, suspend ongoing services, and recover reasonable collection costs.

15. Cancellations and refunds

15.1 Courses

• Refunds are available within 14 days of enrolment, provided you have not accessed more than 20% of the course material.
• After that, course fees are non-refundable.
• Approved refunds carry a processing fee of $50 or 10%, whichever is greater.
• Course access is for the buyer only. You may not share, resell or use it to deliver training to others.

15.2 Clarity calls

• Reschedule for free if you give us at least 24 hours’ notice before the call.
• No-shows or cancellations inside 24 hours forfeit the booking. You can request a new clarity call, but we may decline a second booking.

15.3 Workshops and ER coaching

Your engagement agreement sets out cancellation, rescheduling and refund terms for workshops and ER coaching, not this page. Please review your engagement agreement before you pay or begin work.

15.4 Cancellation by us

If we need to cancel, we will give you as much notice as possible, and we will either reschedule or refund the relevant fee. We are not liable for any other costs you incur as a result of a cancellation by us, such as travel, accommodation or lost productivity.

16. Intellectual property: service materials

All workshop materials, course content, slides, templates, recordings, frameworks and resources Law Lenz provides remain the intellectual property of Law Lenz Limited.

You receive a non-exclusive, non-transferable licence to use the materials inside your own organisation. You may circulate them to colleagues for internal training. You may not:

• Redistribute, resell, publish or share them outside your organisation.
• Use them to deliver training to third parties or in any commercial offering.
• Use them to train AI or machine learning systems.
• Remove or alter Law Lenz branding or copyright notices.

Where we make recordings of workshops or coaching sessions, they are for the participants’ internal use only.

17. Confidentiality

By us. We keep confidential anything you share with us in a coaching session, workshop or clarity call, subject to our Privacy Policy and any disclosure the law or Sanam’s professional obligations require.

By you. We ask workshop participants to keep what other participants share in the room confidential. You must also keep course materials and proprietary frameworks confidential under clause 16.

Limits. We may use anonymised, de-identified examples in podcasts, blog posts and future training without identifying you or your business. We will never share identifying details without your written permission.

18. Your responsibilities

To get value from any Law Lenz service, you agree to:

• Give us an honest and reasonably complete picture of your situation.
• Make your own decisions. Coaching gives you guidance, but the decisions are yours.
• Get separate legal advice where Sanam tells you that you need it, for example before you sign a settlement agreement or in proceedings.
• Use materials in line with clause 16.

We are not responsible for outcomes that result from incomplete information, or from decisions you make contrary to guidance we give.

19. Limitation of liability

Law Lenz services are training, education and coaching. You are responsible for the decisions you make in your business. We do not guarantee any particular outcome from a workshop, course or coaching session.

To the maximum extent the law allows, the total liability of Law Lenz Limited to you in connection with any service, whether in contract, tort or otherwise, is limited to the amount you actually paid for that service in the 6 months before the event giving rise to the claim.

Law Lenz is not liable for:

• Your implementation of guidance or information.
• Employment decisions or outcomes from using our services.
• Business losses, lost profits or consequential losses.
• Cancellation costs such as travel, accommodation or venue.
• Technical issues or platform failures beyond our control.
• Acts or omissions of third-party service providers.

Nothing in this clause limits any liability that cannot be excluded by law.

20. Consumer law

If you acquire services for personal, domestic or household use, these terms do not affect your rights under the Consumer Guarantees Act 1993.

Law Lenz services are supplied to you in trade, for business purposes, which will almost always be the case. Where you acquire our services in trade:

• You and Law Lenz agree that the Consumer Guarantees Act 1993 does not apply, to the extent section 43 of that Act allows you to contract out.
• You and Law Lenz agree to contract out of sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986, under section 5D of that Act. You confirm that you are in trade, that you agree this is fair and reasonable, and that you have had the chance to take advice on it.

21. Force majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government acts or law changes, severe weather, technical failures or cyber-attacks, illness, terrorism, war or civil unrest. We will notify you promptly and try to reschedule or provide alternatives. If force majeure prevents delivery for 90 or more days, either party may terminate, and we will refund fees for undelivered services.

22. Termination

Either party may terminate the engagement on reasonable written notice. On termination:

• Fees for services already delivered are payable.
• Refunds for services not yet delivered are governed by clause 15 or by your engagement agreement.
• Confidentiality and IP obligations continue.
• You must stop using all materials and resources.

23. Disputes

Before either party starts formal proceedings, both parties agree to try to resolve any dispute by good-faith discussion within 30 days of one party giving written notice. If that does not resolve it, disputes go to the New Zealand Disputes Tribunal where it has jurisdiction, otherwise to the New Zealand courts. The parties may pursue mediation or arbitration if they both agree.

24. Indemnity

You indemnify Law Lenz Limited against any loss arising from your breach of these Terms, your unlawful use of the services, your implementation of guidance or information, the conduct of your employees or participants during sessions, or your infringement of intellectual property rights.

25. General

• Severability: if a court finds any clause unenforceable, the rest of these Terms continue to apply.
• Waiver: no waiver of a right by Law Lenz is effective unless it is in writing.
• Assignment: you may not assign your rights or obligations without our written consent.
• Entire agreement: these Terms, together with our Privacy Policy, Disclaimer, and any engagement agreement, are the entire agreement between us in relation to Law Lenz services.
• Independent contractors: nothing in these Terms creates a partnership, joint venture or employment relationship.

26. Changes to these Terms

We may update these Terms from time to time. The version that applies to your engagement is the one in force on the date you booked. We will always make the most current version available on this page.

27. Governing law and jurisdiction

New Zealand law governs these Terms. The parties submit to the non-exclusive jurisdiction of the New Zealand courts.

28. Contact

Questions about these Terms? Email ask@lawlenz.co.nz.